Virgin Hair

HAIR TYPE: Vietnamese Virgin hair
DENSITY: 3 - 4 bundles 
CAP CONSTRUCTION: Dome cap 
NATURAL TEXTURE: Natural straight 
COLOUR: 1b
LACE TYPE: HD lace from Switzerland 
BLEACHED KNOTS: Yes

RAW HAIR

HAIR TYPE: Single donor raw hair
DENSITY: 3 bundles 
CAP CONSTRUCTION: Dome cap 
NATURAL TEXTURE: Natural straight 
COLOUR: 1b
LACE TYPE: HD lace from Switzerland 
BLEACHED KNOTS: Yes

Shipping

All orders placed on the website are subject to a 10-21 business day processing window prior to shipment. Once shipped here are the approximate delivery times based on your location:

• Domestic 3-5 Business Days
• International 5-7 Business Days
  When your order is shipped out you will receive a shipping confirmation email containing your tracking information.

All packages are shipped by Royal Mail w/ signature confirmation. (UK ONLY)

We are not liable for order delays due to incorrect shipping and billing address. Please make sure to enter your address correctly, including building and apartment numbers. A shipping confirmation will be sent as soon as your order has left our facility. Please keep in mind once packages are received by Royal Mail, we are no longer responsible for the delivery of them. In the event that there are any issues with delays or delivery please contact Royal Mail customer service at +44-345-774-0740 . Please keep these timeframes in mind when scheduling hair appointments, travel, special occasions, and etc. Federal holidays and weekends are not to be included as a business day. During high volume sales (Black Friday, Christmas) please add an extra 5 business days to our standard processing and shipping times. All orders will come with a tracking number and require signature confirmation upon arrival. You will receive a tracking number via email to allow you to track your packages in real time and make any arrangements for delivery. If you will not be home the day of delivery, you can call your local Royal Mail and ask that they hold the package at an access point. Noirluxline is not responsible for any lost or damaged items. If your tracking information states that your package was delivered, and you have not received it you must contact Royal Mail.

Returns policy

Due to the nature of the customised wigs we do not  offer returns.Exchange only.

Shipping and Returns Disclaimers

Shipping:

1. Changes to your order: Once your order is shipped we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.
2. Verify your shipping address: Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
3. Lost, stolen or missing packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.
4. Refunds: We do not issue refunds to orders that are scanned "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
5. Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
6. Return shipping cost: In the event you need to make a return, we do not cover return shipping costs. We will however issue a return label that will be deducted from your refund.
7. Our fulfillment centers: Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.
8. Shipping fees: We do not up-charge on shipping costs therefore shipping fees are non-refundable.

Returns & Exchanges:

We only except returns if the wig is damaged by us

1. Return shipping costs: Customers are responsible for return postage costs. We will issue a return label via email & the cost will be deducted from your refund.
2. Tracking numbers: If an order is being returned to us, you must provide us with a tracking number to ensure proof of delivery. Refunds will not be issued until we've received the returned order.

Custom Wig Policy

Please ensure proper measurements are taken on a flat braid down. We will not issue a refund due to improper measurements. If you need any assistance, please reach out to noirluxline@gmail.com. If you send in the wrong measurements, we are not liable for your wig not fitting. You will be subjected to a reconstruction fee. If you have any special hair conditions i.e. (alopecia, hair loss) you must contact me prior to placing an order. When providing hair/lace from other companies, we cannot guarantee that your hair will style correctly, or your knots will bleach properly. Once the wig has been shipped we are no longer liable and you have to take it up with your local shipping courier. we are no longer responsible for the wig and how you choose to maintain it. Do not scratch lace, apply direct heat to the lace, or excessively pull at the lace. This will damage your unit. Our luxury custom wigs are 100% single donor raw. Our raw hair goes through a rigorous quality assurance check. I do not keep hair/closures on hand. Custom wigs are custom and made to order. Once an order is placed inventory is ordered immediately and processing begins. Orders are fulfilled in the order they are placed. Each order will be fulfilled if you ever need to check your order status feel free to email me at noirluxline@gmail.com

1. Why is the turnaround time so lengthy for custom wigs? 10 - 21 business days?

We empathize with your desire for a more expedited turnaround time for your custom unit. Allow us to provide a comprehensive explanation for the 10-21 business day timeframe, ensuring transparency and professionalism. Our commitment to delivering exceptional quality compels us to establish a realistic timeframe that safeguards both our customers and wig makers from potential delays. It is important to consider the intricate nature of the wig industry and the various factors influencing the production process. We could source from vendors with shorter timeframes; however, those vendors do not meet our quality standards at this time. The global nature of the industry means that many crucial elements, such as sourcing raw hair and obtaining essential supplies, require coordination with suppliers located in different parts of the world. They are always one day ahead of us due to the time difference. The preparation of raw hair, including wefting, washing, and drying, alone can take up to 5 business days. For customers selecting steam-processed textures like curly or deep wave, an additional 3 days are necessary. Once the inventory is ready, shipping typically takes around 5 business days to be received by our team. Upon receiving the inventory, our wig makers embark on the meticulous process of fulfilling each order. This involves customizations, constructing the unit, washing, and styling. It is worth noting that prior orders, including color jobs and precise cutting for bobs, might be already in progress. This comprehensive process, along with the existing order queue, can lead to a total timeframe of approximately 12-21 business days and 3 additional business days during high volume sales. We genuinely appreciate your patience and understanding as we work diligently to fulfill orders promptly. Rest assured that we continually explore ways to optimize our processes without compromising the quality and attention to detail that sets us apart. If you would like an order update please don't hesitate to reach out. 

2. What is raw hair?

Raw hair refers to unprocessed, natural human hair that has not undergone any chemical treatments or alterations. It is collected directly from the donor's head and typically comes from a single donor to maintain uniformity in texture and quality.

The term "raw hair" is often associated with premium quality hair extensions or wigs. Here are some key features and characteristics of raw hair:

Unprocessed and natural: Raw hair is collected in its natural state, without undergoing any chemical treatments such as perming, coloring, or relaxing. It retains its original texture, color, and overall quality.

Cuticle intact: The cuticle, which is the protective outer layer of the hair strand, remains intact in raw hair. This preserves the hair's natural strength, shine, and resilience.

Versatile texture: Raw hair is available in various textures, including straight, wavy, curly, or kinky. Each texture retains its natural pattern, allowing individuals to choose the texture that matches their own hair or desired style.

High quality: Raw hair is considered to be of superior quality due to its unaltered nature. It tends to be more durable, long-lasting, and less prone to tangling or matting compared to processed hair.

Customizable: Raw hair offers versatility for customization. It can be colored, permed, or heat-styled to achieve different looks while still maintaining its overall quality.

Ethical sourcing: Ethical sourcing is an important aspect of raw hair. It is often obtained from willing donors who sell or donate their hair voluntarily. Additionally, reputable suppliers ensure fair compensation and ethical practices throughout the sourcing process.

Raw hair is highly sought after for its authenticity, quality, and natural appearance. It provides individuals with the opportunity to enhance their hairstyle or create custom extensions and wigs that closely resemble their own hair.

3. How long will my extensions last?

Our Raw collection lasts up to 3-5+ years with proper care.
 
4. Why are there short pieces in my extensions?

Just like your natural hair there will be various lengths throughout the weft. The length is determined by the longest hair strands. When hair is collected from its donor, it is pulled back into a ponytail and cut. As hair naturally grows in nature, not all strands will be the same length. Some maybe longer, some maybe shorter. Hair is thicker at the root and naturally thins out toward the ends. This collection is known as single drawn. Hair is measured when pulled straight. Double drawn hair extensions take it a step further. After the first pass, the short hairs are removed and replaced with hairs of the same length, ensuring that the extensions are the same thickness from root to tip. Hair is then trimmed to ensure uniformed thickness. Double drawn bundles are typically more expensive due to the extra work ensuring hair is thick from root to tip.

5. Can I color treat my extensions?

Yes! All of our raw extensions can be colored and lifted to 613 blonde or any hair color you desire by a professional. Please proceed with caution when lifting hair so you do not damage the curl pattern or wave. Please note we strongly suggest you consult a professional hair stylist which lessens the risk of permanently damaging the hair. Please condition hair after coloring. We are not liable if any hair becomes damaged by a non-professional due to coloring and/or bleaching as well as styling errors such as shedding due to weft cutting. We are not responsible for over processed hair.

6. How do I care for my wig with raw hair?

We recommend co-washing your raw hair at least once every two weeks. Please do not use any other products on our hair outside of the recommendations: Aussie shampoo/conditioner, Dove Intensive repair shampoo/conditioner, joico shampoo/conditioner. (NO EXCEPTIONS, nothing else, nothing more certain products will ruin the longevity of your bundles NO SILICONE MIX AT ALL, NO TRESEMME, NO CANTU) Curly/wavy textures we recommend you co-washing once a week. This will help to refresh, hydrate, and keep them moisturized. Because raw hair is not coated with the chemicals and processing that many other hair extensions are coated with, it is essential that you co-wash and use a lightweight oil or hydration serum often to keep them moisturized. Please note raw hair can become dry (if it becomes too dry it can tangle) and will need a deep condition and a serum. For serums I recommend bio silk.

7. What is Shop Pay/Klarna?

Shop Pay/Klarna is a payment option that allows customers to receive the product after order is placed but pay it off over time. The customer will have four interest free payments over a six-week time period. Shop Pay/Klarna eligibility check has no impact to credit. Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

8. How do I order a custom unit?

All custom unit orders can be fulfilled by sending an email to noirluxline@gmail.com

9. How do I take my measurements for a custom wig

To achieve a custom fit, head measurements must be taken. Please ensure measurements are taken properly with a tape measure because we will not issue a refund due to improper measurements. Proper measurements are the responsibility of the client. Measurements should only be taken on flat hair only (braid down preferred). If for any reason you cannot take your measurements in a proper braid down, please reach out to me prior to placing an order. Taking measurements for your wig with a sewin, natural state hair with no braids, or a ponytail can result in improper measurements. Sizes (S,M,L) are based on a universal sizing chart (listed below) and may or may not be a custom fit for your head. Custom measurements are always better for fitting purposes versus the universal sizing chart. If you have any hair loss conditions, please put that in your notes of your order after contacting me. If you have any concerns or need help with your measurements, please contact us at noirluxline@gmail.com. If you send in the wrong measurements, we are not liable for your wig not fitting. You will be subjected to a reconstruction fee. If you have any special hair conditions i.e. (alopecia, hair loss) you must contact me prior to placing an order. I request the six measurements below.